- Who can leave a review?
- Customers whose orders have been delivered can write one review for each product they received. Reviews can only be written from a delivered order in the account, so every review is marked "Verified purchase". Customers who verified their account also have a "Verified account" mark next to their name. We don't import reviews from other sites.
- How do we publish reviews?
- Every review, positive or negative, goes through the same check in the order it was sent and is published within the same time. Published reviews stay online for at least one year.
- Which reviews don't we publish?
- Only these: insults, swearing or threats; personal information (full name, phone, player ID, order number and similar); links or advertising; content about a different product; unreadable text; discriminatory language. Complaints about the product, delivery or service aren't in this list and are published. If your review isn't published, you see the reason on your order page right away; you can correct it and send it again.
- How is the rating calculated?
- A product's rating is the arithmetic mean of all published reviews (including those with stars only) and is shown with one decimal place.
- How are reviews sorted?
- Reviews are sorted from newest to oldest by default; you can also sort them by rating.
- Do you give anything in return?
- No. We don't give discounts, gifts or points in return for reviews.
- Our replies
- We may reply to reviews as Epinadam Support. If an issue has been resolved, we note it next to the review. We never ask you to change your review.
- Your name and personal data
- Your review shows your name as "A**** K****" with the profile picture you chose; if you prefer, it can also appear as "Ahmet K.". You can delete your review from your order page at any time. You can find how your personal data is processed in our privacy notice.
